Therefore, unfortunately we cannot be responsible for lost packages that were not sent by insured post. Please note: If you select a shipping method that is not insured, after we ship it from the US we have no control over what the postal service in your country will do.

You then email us back to let us know which method you would prefer, and at that time we will ship your order and charge your credit card. We will then email you the options for shipping to your country. We will be more than happy to assist you.įor overseas and Canadian shipping, please check 'Email Me My International Shipping Quote $0.00'. If you have any questions or concerns about where an order might be, please call us at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us. So allow sufficient time for all parts of your order to arrive. Please note that items in your order may ship separately from different locations. Postal Service Priority Mail or United Parcel Service. Orders are usually shipped within 2-3 business days. Please make sure that your email spam program is set to receive emails from If you do not receive an order confirmation within 15 minutes, please also check your junk mail folder. You will receive a confirmation of your order via e-mail, usually within 15 minutes. Shipping Shipping within the United States

If your return is not due to our error, the refund will not include shipping costs. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will notify you via e-mail of your refund once we've received and processed the returned item. Therefore please call us before returning any items. Items shipped directly from the manufacturer or a distributor may need to be returned directly to the manufacturer or distributor, and NOT to us. Note: Please call us toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us for an RMA# BEFORE returning any items. Our distributors charge this fee, not us. Many items do not have a re-stocking fee. There is up to a 15% re-stocking fee for returned items - depending on the item. Here are the general guidelines for returning products:Īll items must be in their original, new, condition.ĬD's, VHS tapes, audio books, and DVD's must by unopened, unless they are defective. We cannot reimburse your shipping costs for any item that is returned at your discretion. We'll also refund the shipping cost if the return is a result of our error. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fees (see below), any time within 30 days of your receipt of an item. Your satisfaction is extremely important to us.

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